As we enter 2025, small and mid-market businesses must stay ahead of the curve. At TechHouse, we understand your unique challenges. Here’s a concise guide to help you navigate the key trends and ensure your business thrives.

To-Do List from 2024

Following the release of Generative AI in late 2023, 2024 became a whirlwind of changes and advancements. If you haven’t caught up yet, here are the must-dos:

  • Understand the Shared Responsibility Model: Ensure your team knows who is responsible for what in your IT setup, especially with cloud services.
  • Secure Based on IT Policies: Focus on AI, data management, and security. Make sure your policies are up-to-date and comprehensive.
  • Everything to SaaS: Move as many applications as possible to Software as a Service (SaaS), including desktops and legacy apps.
  • Spreadsheets Skills Refresh: Post-COVID, it’s time to refresh basic and advanced spreadsheet skills.
  • Low Code and AI Integration: Embrace low-code platforms and integrate AI to streamline operations.
  • Secure Yourself Against Increased Attacks:
    • Patching and Updates: Regularly update all software and systems. Monthly patches are essential.
    • SOC (Security Operations Center): If you don’t have a full SOC, follow basic guidelines for phishing prevention, multi-factor authentication (MFA), conditional access, and endpoint security.
    • Cloud Security: Secure connections to cloud software and monitor for anomalies. Firewalls and VPNs are still important, even with remote and cloud work.

 

Focus for 2025: SAID – Security, AI, and Data

Security:

  • Increased Focus on Compliance: Protection begins with your team understanding the risks and how to prevent them. Go beyond simulated phishing testing to include security policies for AI usage, data management, and updated security protocols.
  • AI Policy: With over 70% of organizations using AI by mid-2024, having a clear AI policy is non-negotiable. Train your team on its implications and usage.

AI:

  • Industry-Specific AI Models: In 2025, expect more industry-specific and organization-specific trained AI models. Create knowledgeable AI models to search specific SharePoint content and automate everyday tasks.
  • Select Your First Application: Whether it’s information gathering, summarizing complex information, or automating tasks, consider these initial use cases:
    • Hyper-Personalization: AI can help your sales team and support desk quickly find the right mix of products for customers.
    • Smart Support: Use AI as an advanced wiki or knowledge base that provides rich conversational support for troubleshooting and problem-solving.
    • Expert Guidance: AI can be an expert in your tools, helping you become proficient in applications like Excel, Word, Dynamics Sales, or even your proprietary software.

Data:

  • Data Quality: “Garbage in, garbage out” is as relevant as ever. Treat your file storage (e.g., SharePoint, Dropbox) with care. Cleanse data and decide what can and cannot be accessed by AI models. Tools like SharePoint AI Agents can simplify this effort.

How to Move Forward from Here:

  • Assess Workflows: Track Time, effort, and outcomes. The goal is to understand in broad strokes where benefits may be gained. Work with a business and tech advisor to identify opportunities.
  • Assess Recent Advances and Capabilities: Consider how new technologies can be applied to your business. Consider common use cases above as thought starters.
  • Pilot Selection: Start with a small, well-defined pilot project. Provide training to ease transitions and boost productivity.
  • SAID Planning: Assess each plan based on Security, AI, and Data.
  • Deployment: Roll out successful pilots in phases. Start with early adopters and quick wins. Be prepared to adjust and pivot as technology changes during the project.
  • Feedback Loop and Repeat: Encourage continuous feedback with tools like a Teams channel or a dedicated email address.

Planning for and delivering on these key initiatives can help you stay competitive and secure in 2025. At TechHouse, we’re here to provide innovative solutions, practical software, and friendly support every step of the way. Let’s make 2025 your best year yet!