When COVID-19 compelled the WCO to embrace hybrid work, they adopted a new scheduling app. The year prior, WCO had worked with TechHouse to transition their operations from on-premises to the cloud. Recognizing the need for simplified and secure logins with both Microsoft 365 and the new app, WCO turned to TechHouse for a password connector solution that seamlessly integrates with their cloud infrastructure. By leveraging the cloud, WCO gained the flexibility to work from anywhere while streamlining access to critical systems, enhancing productivity, and strengthening security.

TechHouse devised a custom property management application leveraging Dynamics 365, Power Platform, and Power Automate workflows. This solution organizes tasks based on request type, embedding source emails into each task for seamless execution. It streamlined operations, allowing employees to efficiently handle emails and assignments within a unified platform.

Additionally, TechHouse provided coaching sessions for Sun Vista’s team, aligning the application with their vision for enhanced processes. This enabled swift task assessments for a comprehensive overview of assignments.

TechHouse tackled these goals by integrating Dynamics 365 for contact management, streamlining email tracking, and offering thorough staff training for seamless Microsoft environment integration. They also employed Power Automate to automate folder creation in SharePoint, efficiently segregating customercentric and warehouse-specific data. The outcome: enhanced organization, smoother processes, and increased scalability for the client.