If you’re already using Microsoft 365 for your business, look no further for your cloud-based phone system than Microsoft Teams VoIP.
Microsoft Teams is included in every Microsoft 365 subscription, and with the addition of calling plans, auto attendants, call queues, and even integration with call center software, TechHouse can help configure a robust VoIP phone system for your office whether your team is working in-person, remote, or hybrid.
With Teams VoIP, you can make and receive calls from anywhere if you have the app downloaded on your computer or smartphone. Teams-certified desk phones are also available if you want a more traditional experience.
Why Go with Teams and TechHouse?
At TechHouse, we have been working remotely for the last 10 years and using Microsoft Teams VoIP since its inception to collaborate internally and communicate externally with clients and partners.
We recommend Teams VoIP to our clients as we have found it to be an affordable and reliable solution that is both easy to use and customize.
We can configure Microsoft Teams VoIP to fit your organization’s needs and provide consistent, ongoing support.
Also, you will never have to listen to boring hold music when you call us like you would with bigger telecom companies.
Can Teams VoIP Power my Call Center?
As mentioned above, Teams VoIP integrates with many third-party call center applications.
These integrations allow companies to ditch costly PBX’s, unnecessary hardware, and provide their employees the freedom to work from anywhere.
With Teams VoIP, powering your call center is cheaper than it’s ever been.
Whether your organization has five employees or five hundred, Teams VoIP with call center integrations provides a standardized and accessible calling experience that can be scaled with ease.
TechHouse can help you find which integration is right for your call center.
What About the Competition?
There are many other VoIP providers out there, but the fact remains if you are already using Microsoft 365, Teams VoIP is the best option as Teams is already integrated into the rest of the business software suite.
While other VoIP services do integrate with Microsoft 365, configuration may be more difficult, expensive, and time-consuming. Additionally, you will want to consider security. If you go with another VoIP service, you will have to secure that phone system as well as the phone system’s connection to Microsoft 365.
If you go with with Teams VoIP, the security of your Microsoft 365 tenant will also cover your phone system.
If you do decide to go with another provider though, we have provided some questions to ask to make sure you’re getting the best deal.
At the end of the day, we are consultants and want our prospective customers to succeed whether they go with us or not.
Questions to Ask Any VoIP Provider Before Working with Them
- Is the vendor you choose willing to go month-to-month with you, and if not, why not?
- Is the vendor considering you and your business or just their bottom line?
- What will be your total cost in the end for everything you will need to run the phone system, not just today but 6 months from now?
- Can your current phones work with their VoIP system?
- If you have a medium-sized or larger organization but only a small percentage of your team uses phones, can you get a discount?
You should be able to find out this information from any VoIP provider.
If they can’t or won’t give you an answer, that’s a red flag.
No matter who you go with, we recommend that your VoIP service at least has voicemail-to-email capabilities, integrated security, and online visibility for employees.
If you are interested in using Microsoft Teams VoIP, feel free to contact us today to learn more.
We’ll happily answer the above questions and any others you may have.