Fake calls from Apple and Amazon support: What you need to know

Fake calls

‘Tis the season for online shopping.

As we all moved to self-quarantine, online shopping became essential. Cyber Attackers and Scammers are increasing their attacks while we are the most vulnerable.
These scammers call people and use names of companies that everyone knows, such as Apple and Amazon, to rip you off. Here is what you need to know about these types of calls.

There are several versions of the type of call you may receive. In one version, you get a call and a recorded message that says it is Amazon. The message says there is something wrong with your account. It could be a suspicious order, a lost package, or even an order they can not fulfill.

In another version of this scam, you may receive a recorded message that indicates you have suspicious activity in your Apple iCloud account. This recording may also state that your account has already been breached.

In both versions, the scammers give you the option to press 1 to speak with someone, or they give you a phone number to call them back. Do not do either. It is a SCAM. The attackers are trying to steal your personal information and gain access to your accounts. They are phishing for your account numbers, passwords, even your credit card numbers.

If you get an unexpected call or message about a problem with any of your accounts, hang up.
Do not press 1 to speak with customer support.
Do not call the phone number they gave you.
Do not give out your personal information.

If you believe there is a problem with one of your accounts, contact that company directly using a phone number or their website that you know is real.

Many cell phone carriers are now offering to block unwanted calls. You can check with your provider to find out more information. And if you do get a call you think is a scam, report it at ReportFraud.ftc.gov.

Written by: Roberta Keimig

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